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It provides the digital infrastructure that makes voucher allocation, earning, redemption and tracking possible at scale.
This gives the model greater transparency, better traceability, and more flexibility than a paper-only system, while also making it easier to manage reporting and future growth.
MiChange runs the voucher system, connecting orgnisations interested in becoming an authorised service provider with the Zlto platform.
MiChange identifies and selects service providers, trains them to use the system, and provides ongoing quality assurance through site visits and arranging mystery client visits.
MiChange helps ensure that vouchers are not redeemed in isolation, but within a network of approved partners that can offer appropriate support.
These are the organisations that do the day-to-day work with beneficiaries. They provide the actual services, engage people at the point of redemption, create opportunities to earn vouchers through meaningful activity, and connect individuals into developmental programmes that can lead to longer-term change .
They are the pathway partners who turn first contact into deeper engagement.The benefit of this approach is that each part contributes a different strength.
Zlto provides the technology and scalability. MiChange provides the voucher model, partner network, training and quality assurance. Service providers deliver the human support and developmental pathway. Together, this creates a model that is more accountable than cash giving, more structured than one-off relief, and more likely to support real movement out of homelessness because it links compassion, services and progression in a coordinated way.
