This Delivery Policy applies to all digital goods, services, vouchers, and physical items (where applicable) provided or facilitated through the Zlto website (https://www.zlto.africa/) and its associated digital ecosystem.

By placing an order, making a donation, or redeeming a digital voucher through our platform, you agree to the delivery terms outlined below.

‍1. Overview of Offered Deliverables

‍Zlto operates primarily as a digital social-impact platform. Depending on the nature of your interaction, your deliverable will fall under one of the following categories:
‍Digital Vouchers & Packages: Digital credits/vouchers intended for allocation, earning, or direct redemption for essential services (such as showers, meals, and overnight shelter stays).
‍Direct Non-Profit Services: Physical and developmental services rendered by our partner organizations (e.g., MES, U-turn) to beneficiaries in need.
‍Corporate Certificates & Documentation: Section 18A tax certificates and donation receipts issued to individual or corporate donors.

‍2. Digital Delivery & Fulfillment (Vouchers & Certificates)Digital Vouchers & Donation ConfirmationDelivery Method:

All voucher allocations, donation confirmations, and purchase receipts are generated and delivered digitally via screen confirmation, electronic communication (Email/SMS), or directly within your registered Zlto user profile.
‍Delivery Timeframe:Instant Confirmation: Automated email and/or SMS notifications detailing your donation or voucher issuance are sent immediately upon successful payment processing.
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‍Processing Delays: Under standard operations, digital fulfillment occurs within minutes. If you do not receive an expected confirmation within 24 hours, please check your spam/junk email folder before contacting support.
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Section 18A Tax Certificates & ReportingDelivery Method: Issued electronically via PDF email attachment or via secure downloadable link.
‍Delivery Timeframe: Section 18A tax receipts for qualifying donations are generated upon request and verification of compliance details (such as company tax numbers). Standard processing takes 3 to 5 business days following successful payment verification.

‍3. On-Site Service Delivery (Implementation & Redemption)

‍Because Zlto partners with verified frontline implementation organizations, service delivery (e.g., meals, showers, shelter beds) takes place physically at approved service provider locations.
‍Fulfillment Locations: Services associated with redeemed digital vouchers are delivered at designated implementer centers (e.g., partner shelters, service points).
‍Availability & Capacities: Service availability (such as overnight beds or meal allocations) is governed by the operational capacities and operating hours of the specific frontline service provider handling the redemption.
‍Non-Transferability: Vouchers issued through specific developmental pathways or target programs must be redeemed in accordance with the specific partner organization's guidelines and cannot be exchanged for unapproved cash equivalents.

‍4. Physical Goods Delivery (If Applicable)

‍If Zlto or its partners offer physical items, merchandise, or care packages for physical delivery:Shipping Locations: Delivery is strictly limited to physical street addresses within the Republic of South Africa. We do not deliver physical merchandise to P.O. Boxes.Delivery Partners: Items are dispatched via accredited third-party couriers.
‍Shipping Timelines: Standard delivery takes 3 to 7 business days from payment confirmation, depending on the recipient location (major urban centers vs. outlying/rural areas).
‍Tracking: A tracking number will be sent via email once your order has been dispatched.

‍5. Failed, Delayed, or Missing Deliveries

‍If you experience an issue where digital confirmations, tax receipts, or physical packages are delayed or missing:Verify that your registered contact information (email address, phone number, and physical delivery address) was entered correctly at checkout.For missing digital certificates or vouchers, ensure third-party payment settlement has successfully completed on your banking portal or receipt.

Contact our support team with your order or donation reference number for manual investigation.

‍6. Returns, Cancellations, and Refunds
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‍Because the primary function of Zlto is to facilitate social impact giving and service voucher allocation:Digital Contributions: Donations and digital voucher allocations are non-refundable once processed.
‍Failed Physical Deliveries: If a physical merchandise delivery fails due to courier error or damage in transit, Zlto will arrange a replacement at no additional cost upon notice.

‍7. Contact Us

‍If you have any questions regarding this Delivery Policy or need assistance tracking a donation, voucher, or tax certificate:

‍Email: info@zlto.co
‍Phone: +27 63 001 8818
‍Website: https://www.zlto.africa/